Yes, contactless delivery is currently available and will continue to be an
option even as the COVID-19 pandemic subsides. Just leave a note for your
provider during checkout (in the ‘additional delivery information’ section)
for no-contact delivery. We’ll drop off your gear at your location and text
you when it has arrived.
The sooner, the better! Our busiest seasons are Spring, Summer, Thanksgiving,
Christmas, the week of New Years and any other local special event
days.
It's not uncommon for Quality Providers to run out of cribs and other popular
gear items during these times. We recommend booking as early as possible to be
sure you are able to secure the baby equipment you need to make your travel
experience as stress-free as possible.
No. We require full payment at the time of booking. We are holding your items
for you and are not making the items you’ve reserved available to other
potential customers—kind of like a vacation rental reservation.
We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club.
We also accept gift and prepaid cards that are one of the aforementioned
types. We can charge cards of these types from customers anywhere in the
world.
We count each day that you have the gear as one day. We do not double book
days because we need time to inspect and clean the items to our very high
standards.
For example, if you are planning to use the equipment starting early evening
on Monday and keep it until the following Monday morning, we would count that
as 8 days.
Yes. As a general rule, we have a 3 day minimum rental period. However,
Quality Providers can decide to offer one day rentals for certain situations,
such as party rentals. If you are interested in a 1 or 2 day rental, please
reach out to the Quality Provider to see if they can accommodate your request.
As the leading baby equipment rental brand, BabyQuip serves families in
hundreds of cities across the US, Canada, Mexico, Caribbean, Australia and New
Zealand. Our Independent Quality Providers deliver and set up clean, safe and
insured baby equipment to private residences, vacation rentals, hotels and
even airports.
Once you complete your order your Quality Provider will be in contact to
arrange specific delivery details.
Each Independent Quality Provider sets their own delivery rates and the
locations they deliver to. There may be extra fees for same day delivery,
delivery outside of normal business hours, or on holidays. Please check with
the Quality Provider you would like to rent from to get the most accurate
delivery costs.
The delivery fee includes delivery, setup of most items (excluding car seats,
safety gates and other baby-proofing items), and pickup at the completion of a
reservation.
If a QP has to return to the property for any reason that is outside of our
control, there will be an additional trip fee. Typically that fee is a one way
delivery fee to your location.
Our website works on the honor system in that you pick the location that you
understand is most appropriate. The delivery fees are determined by the
distance and time from our location. We may have to contact you to adjust the
delivery rate, if the wrong option is chosen by mistake.
You may
log into your BabyQuip account to view or modify your reservation for any reason (add items, remove items,
extend dates, change dates or delivery address, etc). These modifications must
be made at least 48 prior to the reservation start date. Some requested
changes may need to be approved by your Quality Provider, and an email will be
sent notifying you of the accepted or rejected changes. If you would like to
make a change within 48 hours of the start of your reservation, please call,
email, or text your Quality Provider.
If
you checked out as a guest,
click here to enter your email and reservation number to view and/or modify your
reservation.
Yes! We require that all QPs meticulously clean all of their baby equipment.
Babies' immune systems are still developing and we understand that you as
parents or grandparents rightfully expect clean, sanitized products. Items are
inspected and cleaned after every pickup and then inspected and cleaned again
before the next delivery. We recommend that QPs use organic and/or non-toxic
cleaners. Inquire with your QP for specific cleaning products used. You can
read more about our cleaning and sanitizing standards
here .
You are responsible for the gear once it is delivered to you, and it must be
returned in the condition it was received. Please do not allow any food or
beverages in any equipment other than high chairs or booster chairs. Please do
not allow smoking near any of the equipment as fibers and plastics can absorb
the odor. If items are returned to us extra dirty (including vomit or diaper
explosions) or smelling of smoke, you will be charged an additional detail
cleaning fee of $25 per item. In the event that an item cannot be fully
cleaned, or the smell of smoke removed, you will be charged the fair market
value to replace the item.
In the event that a piece of gear is damaged, lost or stolen during your
reservation and the Quality Provider submits a request for Damage Protection
(only applicable to reservations taking place in the US), you will be
responsible for paying a $25 minor damage charge and we will cover additional
accidental damage up to $1000. You are fully responsible for damages below $25
and over $1000. We know sometimes things happen and we want you to know we got
you covered.
The full-size crib is a standard full-size crib. It’s modern, sleek, and made
of real hardwood (some Quality Providers rent metal cribs—please ask your
Quality Provider for clarification). The sides do not drop down. It comes with
a quality, firm mattress that is suitable for infants to large toddlers, and
standard linens that include a mattress cover and single fitted sheet.
Call your BabyQuip Quality Provider! You can also visit the product
manufacturer’s website for additional information and/or check YouTube for a
video from the manufacturer. Car seats will always be delivered with a manual,
or you will be provided a link with installation instructions.
The NHTSA (National Highway Traffic Safety Administration) recommends keeping
your child in a car seat for as long as possible, as long as the child fits
within the manufacturer’s height and weight requirements. Please use the NHTSA
car seat recommendations for children by age:
Car Seat Recommendations for Children
Children should stay in a car seat and then transition to a booster seat when
the vehicle seat belts fit correctly. This is typically when a child reaches
about 4 feet 9 inches in height, and is between 8 and 12 years of age. Most
children will not fit in a seat belt alone until 10 to 11 years of
age.
Check out this
blog
for state-by-state laws and guidelines.
All Quality Providers are required to provide customers with a car seat
manual, or a link to a video that includes installation instructions, but are
not allowed to install a safety seat for a customer due to insurance and
liability reasons.
Basic instructions are also typically printed on the car seat itself as a
reminder/guide. Please always refer to the user manual to make sure the car
seat you are renting is properly secured and appropriately installed. You can
find a certified technician at NHTSA should you choose to have someone double
check your installation.
Tot Squad can help! Tot Squad is a service for busy and traveling parents.
They can physically install your car seat at different retail locations, at
your doorstep or they can help you virtually.
Click here to book a video chat
with a Tot Squad Certified Passenger Safety Technician who can talk you
through the proper installation and use of your rented car seat. Cost for a
virtual seat check is $40, however, if you book through BabyQuip, you’ll get a
$10 discount.
You can also find other local places that can check your car seat for proper
installation at
NHTSA
.
To help cover the costs of running BabyQuip including processing fees,
customer support, and our Trust and Safety program, we charge customers a
service fee between 6% and 9% every time a reservation is made through the
BabyQuip platform. The amount of this service fee is based on the reservation
subtotal of rental and delivery charges (before other fees and taxes). The
exact amount of the service fee is displayed before a customer pays for their
reservation and is also displayed in the cart, delivery information, billing
information and payment pages.
In the rare event that someone gets hurt, or their property is damaged during
a covered rental, you may be protected with up to $1,000,000 USD in liability
insurance. Insurance is an important differentiator between BabyQuip and other
baby gear rental companies and is provided on all our rentals.
All reservations cancelled within 24 hours of booking with an original
reservation start time more than 48 hours away will receive a full refund,
except for the service fee.
If a Quality Provider cancels or removes a portion of your reservation for
any reason, the service fee will be returned to
you.
We have different cancellation policies based on whether you make a
reservation with a US-based (including Puerto Rico) or non-US-based
Quality Provider, so please read below to find the cancellation policy
that applies to your order.
US-based Quality Provider Cancellation Policy:
Reservations placed 48 hours or more from the start date are eligible for
Cancel For Any Reason protection. Cancel For Any Reason is an add-on
service that allows you to cancel your reservation for any reason up until
the original start time of your reservation. The original start date is
the start date associated with your initial
booking.
Refund with Cancel For Any Reason
Time Period
100% (minus Cancel For Any Reason Fee)
Anytime up until the start time of your reservation
Non-refundable
Anytime after the start time of your reservation
The cancellation policy is different if you opt not to add on Cancel For
Any Reason. Without Cancel For Any Reason, once a reservation is made, the
service fee is non-refundable (the service fee will appear as a separate
line item at checkout). If you cancel all or any portion of the requested
equipment rental services (including removing rental items or changing
dates), you will receive a refund of all other fees and charges as
follows:
Refund when Cancel For Any Reason is
declined
Time Period
100% (minus service fee)
15 or more days before the original start time of your reservation
Non-refundable
14 or fewer days before the original start time of your reservation
Once a reservation is made, the service fee is non-refundable (the service
fee will appear as a separate line item at checkout). If you cancel all or
any portion of the requested equipment rental services (including removing
rental items or changing dates), you will receive a refund of all other
fees and charges as follows:
Refund when Quip Trip is not available
Time Period
100% minus the service fee
7 days or more before the original start time of the reservation
50% minus the service fee
3-6 days before the original start time of the reservation
Non-refundable
48 hours or less before the original start time of the reservation
If your order was placed before September 14, 2023
, regardless of the start date of your reservation and for reservations
anywhere in the world, BabyQuip’s original cancellation policy applies.
The original cancellation policy is as follows:
Once a reservation is made, the service fee is non-refundable (the service
fee will appear as a separate line item at checkout). If you cancel all or
any portion of the requested equipment rental services, you will receive a
refund of all other fees and charges as follows:
Refund
Non-Peak Dates
Peak Travel Dates*
100% minus the service fee
7 days or more prior to the start of the reservation
14 days or more prior to the start of the reservation
50% minus the service fee
3-6 days prior to the start of the reservation
8-13 days prior to the start of the reservation
Non-refundable
2 days or less prior to the start of the reservation
7 days or less prior to the start of the reservation
*Peak travel dates are defined as reservations occurring during Memorial
Day, 4th of July, Labor Day, Thanksgiving (Thursday and Friday), Christmas
(12/24-12/26), and New Years (12/31-1/1).
Cancel For Any Reason (AKA Cancel For Any Reason Trip Assurance) is an
optional service that offers you the greatest level of flexibility and peace
of mind with your baby gear rental reservation. Customers who purchase Cancel
For Any Reason are protected when plans change unexpectedly due to illness,
weather events, airline cancellations, etc. If you purchase Cancel For Any
Reason, the full amount of your rental and service fees, minus the Cancel For
Any Reason service fee, will be refunded if you cancel your reservation
anytime prior to the start time of your original reservation. Note that Cancel
For Any Reason is only available for reservations placed with US-based Quality
Providers (including Puerto Rico) and is not available for orders placed 48
hours or less from the start time of the reservation. See the
Cancel For Any Reason Terms and Conditions
for more information.
If a Quality Provider cancels or removes a portion of your reservation for any
reason the service fee will be returned to you.
If you cancel a reservation 15 or more days prior to the start date, your
reservation is refundable in full except for the service fee, which is
non-refundable. If you cancel a reservation 14 or fewer days prior to the
start date, all applicable fees are non-refundable. If you choose to cancel a
portion of your reservation, the service fee is non-refundable.
If you purchase Cancel For Any Reason the
Cancel For Any Reason Terms and Conditions
will apply to your rental and you may be eligible for a full refund up until
your delivery date. Do not contact your Quality Provider to cancel your
reservation. Doing so will void your ability to get a refund pursuant to the
Cancel For Any Reason.
Yes. You may
log into your BabyQuip account
to cancel your reservation. Once you have successfully logged in, open your
reservation, and choose 'Cancel your reservation' from the list of options on
the right hand side.
If you checked out as a guest,
click here
to enter your email and reservation number to cancel your reservation.
Personal shopping and other items for sale (i.e. diapers, wipes, groceries,
etc) are non-cancellable, unless the supplies are to be delivered along with
rental equipment, in which case, the rental cancellation policy will apply
to the purchases.
This depends on the car seat manufacturer. If a car seat is involved in a
minor crash (as defined below), some brands DO NOT have to be thrown
away.
The National Highway Traffic Safety Administration (
NHTSA ), defines a minor crash as one that meets all
of the following:
Vehicle was driven away from the scene
No airbags were deployed
No damage occurred to the door closest to the car seat
No visible damage to car seat
No injuries to any vehicle occupant (includes soreness)
If all of the criteria listed above is met,
Britax, Cosco, Maxi-Cosi, Nuna, Safety 1st, and UppaBaby
brand car seats CAN be safely reused and/or rented.
To ensure that unsafe/damaged car seats are not rented by Quality Providers,
we offer a replacement program. We purchase QPs a brand new car seat if they
have one that has been involved in a car accident, and the damaged one is
discarded or recycled.
All car seats available for rent on our site have been tagged with their
expiration date. Once that date arrives, our system ‘locates’ that specific
item and removes it from the site. The same thing happens with recalled items.
This ensures that we are not renting any items that are, or have been deemed
unsafe.
BabyQuip is the #1 baby equipment rental service and marketplace offering
thousands of baby gear items in over {total_locations}+ cities across the US
and Canada. We are improving the way families travel by providing safe and
sound rental essentials to make everywhere feel like home. Our Quality
Providers rent full-sized cribs, strollers, car seats, toys, books, high
chairs, carriers, noise machines, baby baths, bouncy seats, pack ‘n plays,
monitors, jumpers and so much more!
With over 250,000 reservations completed, we know how to take
care of traveling families. In fact, 62% of parents say renting baby gear from
BabyQuip saved their vacation!
BabyQuip fits into a rapidly emerging group of businesses known as "platforms”
or “marketplace businesses”. Companies like Airbnb, Ebay and Uber fit into
these categories. They create value by facilitating exchanges between two or
more interdependent groups, usually ‘consumers’ and ‘producers’. At BabyQuip,
Quality Providers are ‘producers’ and traveling families, grandparents, or
other local customers seeking baby gear are ‘consumers’.
Independent Quality Providers (QPs) are independent business owners who rent,
deliver and set up clean, safe and insured baby gear that you own at hotels,
Airbnbs, vacation rentals and private residences. QPs are gig-economy moms,
dads, retirees or best friend teams who are building a baby gear rental
business on the BabyQuip platform.
No. We can get you set up on the BabyQuip platform and open for business
before you buy any gear. However, if you already have baby gear that’s clean
and safe then you can start with that!
We do highly recommend (but don't require) that you purchase one item—a
full-size portable wooden crib. Cribs are the most requested item and could
easily be included in your first order. It fits in many cars, and all vans and
SUVs. (We'll tell you how to order a crib later.) If you're close to a baby
store, or use Amazon Prime, you can actually purchase gear after you get an
order most of the time. That's how Quality Providers build their inventory.
You can also purchase used gear (except car seats) that’s in like-new
condition.
Yes. There is a $200 fee to start. This fee covers administrative
expenses to get you set up on the platform, your website, your email and all
of the training materials.
We do this for you! We give each new Quality Provider a website pre-loaded
with the top 40 rented items including images, prices and descriptions. We’ll
teach you how to use the custom BabyQuip QP administrative portal where you
can add and remove items and update pricing and descriptions as often as you
like. The portal is easy to use and you do not need any technical skills to
have a beautiful BabyQuip website.
You decide. Most Quality Providers deliver about 20-30 miles around where they
live, and this is completely up to you. This is your business decision and
will vary based on the size of city you live in and how much you want to be in
the car. You also set the delivery rates. Look at other Quality Provider pages
to see where they deliver and how much they charge.
You are paid up front, often before you deliver an order. It takes
approximately 2 business days for the payment to show in your bank account
once a customer completes and pays for their reservation.
BabyQuip is one of the highest side gig income opportunities—second only to
Airbnb hosts! On average, our Quality Providers are earning over $1000 a
month. Some Quality Providers are making $10,000 or more a month.
You will keep 78% of your rental and delivery fees and 100% of your tips from
each reservation. BabyQuip keeps the other 22%.
Yes! We believe there is great demand for baby gear rentals in every market
and to capture that demand, like other platforms (such as AirBnB and Rover) we
want to have providers everywhere to best serve customers. Quality Providers
do not “own” any town, city or location. We expect collaboration among Quality
Providers in an area and see Quality Providers teaming up on large orders and
transferring orders to each other when necessary. We want you to meet for
coffee, to get to know each other and to support each other.
No! This means we haven’t found a Quality Provider in that area yet. We hope
you will sign up and launch your baby gear rental business with BabyQuip in
your location so we can start serving that market!
BabyQuip is the leading baby gear rental platform and we pride ourselves on
providing outstanding customer service and clean, safe gear. We expect
exceptional service and professionalism from all QPs and that all QPs follow
our core values of personalized customer service, reliability, responsiveness,
friendliness and positive communications. We evaluate performance with a
rating system and will work with you to keep your rating at its highest. Don’t
worry, you’ll do great and we’ll make sure to support you!
You may list and rent your items on any website, however, only orders serviced
through the BabyQuip platform will be covered by insurance. Customers who
originate from BabyQuip marketing efforts or find you otherwise through
BabyQuip must be serviced through the BabyQuip platform. We have many
providers who have complementary businesses and promote their BabyQuip
business on other websites.
As a Quality Provider, you are an independent business person. This means you
get to design your own business and are not an employee of BabyQuip. This is
your business - exciting right? With the BabyQuip platform, we connect
traveling families to you. You will be dedicated to providing friendly and
personalized customer service, clean and safe product delivery, and doing
whatever you can to make the families' vacations delightful. You will agree to
abide by BabyQuip guidelines and to follow our core values. We will share all
of this with you.
You get to be part of the largest baby gear rental platform. We have years of
experience launching baby gear rental businesses and can connect you with
customers immediately. BabyQuip provides training, paid marketing, a national
brand, a community of QPs to learn from, industry knowledge, ongoing support
and much more! We love helping our QPs grow their businesses. Together, we can
help families pack light and travel happy!
The first step is to show your interest and submit your contact information at
babyquip.com/signup . You will be
given some preliminary training materials to help you learn a bit more about
BabyQuip and what it’s like to be a Quality Provider. You’ll then set up an
information session (a brief 15 minute call) with someone on our corporate
team who is also an experienced Quality Provider. We will guide you through
all the steps to get started. Most new Quality Providers go live and are ready
for reservations and to help customers within a week.
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