BabyQuip Trust and Safety
From our A-rated insurance to our thorough cleaning processes, you can rest assured that the gear you rent from BabyQuip will be clean and safe.
BabyQuip Quality Providers
Trust and safety are earned everyday by our 2,000+ on-the-ground providers. These amazing moms, dads, grandparents and best friend teams make our business possible. They are required to complete extensive and ongoing training regarding safety standards as well as cleaning procedures, and are required to pass thorough background checks before becoming a QP.
Along with the baby gear they provide, they are being regularly monitored to make sure they uphold our brand standards with each and every delivery.
In the rare event that someone gets hurt, or their property is damaged during a covered rental, you may be protected with up to $1,000,000 USD in liability insurance. Insurance is an important differentiator between BabyQuip and other baby gear rental companies and is provided on all our rentals.
QP Profiles
Every QP has a profile to help customers get to know a little bit about them and exactly where they deliver. You can also see their number of successful deliveries, reviews, and items for rent. QPs provide traveling families with a safe, clean, informed and positive baby gear rental experience.
Our Baby Gear
Rental items and equipment are inspected and deep cleaned by Quality Providers after every pickup and then inspected and cleaned again before the next delivery. We recommend that QPs use parent-approved, organic and/or non-toxic cleaners to keep your baby safe. Feel free to reach out to your QP with any questions about specific products or cleaning processes used.
If a BabyQuip customer is involved in a motor vehicle accident with a car seat provided by a Quality Provider and the car seat is damaged or deemed unusable by the manufacturer, a replacement will be issued to the QP by BabyQuip. We are 100% committed to transparency and safety.
BabyQuip Damage Protection
The BabyQuip Damage Protection Plan covers accidental damage or loss to the Quality Provider’s gear (up to $1,000) during your rental. We understand that sometimes things happen and we want the gear to be replaced and safe for the next family.
Cancel For Any Reason
Cancel For Any Reason is a new optional program that offers customers the greatest level of flexibility and peace of mind with their baby gear rental reservation. Customers who purchase Cancel For Any Reason are protected when plans change unexpectedly due to illness, weather events, airline cancellations, etc.
Trust and safety have always been at the core of our company values. We take training, community and accountability very seriously. We’ve been rewarded by our 175,000 customers with a world-class NPS Score of 94 (the rating you give a company when they ask if you’d recommend them to a friend or colleague), a 99% five star review rating (from over 50,000 verified reviews) and a rapidly growing business!
All baby equipment listed on our site is monitored for safety recalls and expirations with our proprietary back-end software, making it easy to remove any item or product deemed unsafe.
Our secure platform also ensures your money (and tips!) get to your Quality Provider in a safe and timely manner. That’s why we ask you to always pay through our website and never pay a provider directly.
To make a reservation, you’ll be asked to provide BabyQuip with your full name, email, phone number, optional information about your child(ren), delivery and pickup times, and payment information. Your personal information will never be sold or distributed in any manner.
It doesn’t happen often, but if a Quality Provider needs to cancel at the last minute, we’ll do our best to help you find someone new.
Customer Happiness Team: We’re here for you!
If you need anything throughout your rental experience, please contact your QP directly as they can be of the most assistance. If you are unable to reach them, please contact inquiry@babyquip.com or call (201) 695-8094 and one of our customer service members will be happy to assist.
Key Points
All rentals are covered by a $1,000,000 liability insurance policy.
Quality Providers are required to pass mandatory background checks.
Every piece of equipment is meticulously cleaned and inspected before each delivery.
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